Refunds and Exchanges

At Lamsat Harayer, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please review our return and exchange policy below.

1. Eligibility for Return or Exchange

  • Timeframe: Requests for returns or exchanges must be made within 14 days from the date of receipt.

  • Condition of Items: Items must be unused, unworn, and in original condition with all tags and packaging intact.

  • Non-Returnable Items: Customized, used, or discounted items are not eligible for return or exchange.

2. Return and Exchange Process

  • Initiate a Request: Contact our customer service team within the 14-day period to initiate a return or exchange.

  • Provide Necessary Information: Include your order number, item details, and reason for return or exchange.

  • Return Authorization: Upon approval, you will receive a Return Authorization Number and instructions for returning the item.

  • Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of items.

3. Refunds

  • Processing Time: Refunds will be processed within 7 business days after receiving and inspecting the returned item.

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.

  • Non-Refundable Charges: Shipping fees are non-refundable.

4. Exchanges

  • Availability: Exchanges are subject to product availability.

  • Process: If you wish to exchange an item, please follow the return process above and place a new order for the desired item.

5. Damaged or Defective Items

  • Reporting: If you receive a damaged or defective item, please contact us within 48 hours of receipt.

  • Resolution: We will provide instructions for returning the item and offer a replacement or refund as appropriate.