Shipping Policy

Official Working Days:
Lamsat Harayer’s official working days are from Sunday to Thursday. Fridays, Saturdays, public and official holidays are considered non-working days for both Lamsat Harayer employees and delivery partners.

Our mission is to provide you with the best online shopping experience. To ensure your convenience, we have streamlined the shipping and delivery process.

Delivery Partners

  • Within Kuwait: Deliveries are handled by Lamsat Harayer through a local logistics partner.

  • Outside Kuwait: Orders are shipped via DHL.

  • During peak seasons or high demand periods, we may use alternative courier services or individual couriers to guarantee timely delivery.

Delivery Scheduling

We offer same-day or scheduled deliveries based on your geographic location. You may select a delivery time that suits you — whether it's the same day, later in the week, or later in the month.

To ensure timely delivery, please place your order at least 4 hours before your preferred delivery time. Note that some items require additional processing time depending on the nature of the product, which may extend to one or several days.

For urgent requests, please contact our Customer Service team, and we will do our best to accommodate you.

Delivery Confirmation

You (or a representative) will be required to sign the invoice upon receipt of the order. The order will be delivered to the address registered during checkout, and a signature from anyone present at the location will be considered valid proof of delivery.

If our team arrives at the delivery location and no one is present, please contact Customer Service to reschedule. If delivery is unsuccessful for more than 3 days after the initial attempt, the company will not be responsible for the order. After two failed delivery attempts, an additional delivery fee will apply.

Shipping Fees

  • Within Kuwait: 3 KWD

  • To Gulf countries: 5 KWD

  • To the rest of the world: 7 KWD

Free Delivery

  • Free delivery within Kuwait for orders above 80 KWD

  • Free delivery to Gulf countries for orders above 100 KWD

  • Free delivery to international destinations for orders above 120 KWD

Delivery Timing

  • We offer daily deliveries except Fridays and public holidays in Kuwait.

  • Orders placed after 2:00 PM will be delivered within 2–4 business days.

Important Notes

  • A signature is required to confirm receipt of your purchase.

  • Lamsat Harayer is responsible for the product until you sign the delivery document.

  • Approximate delivery times are calculated from the moment the order is dispatched.

  • We are not liable for delays caused by customs clearance or payment of duties.

  • Additional fees may apply for remote delivery locations.

Order Cancellation

If you wish to cancel or exchange your order, please visit the Refund Policy  page and follow the instructions provided.

Note: If your order has already been shipped and you still wish to cancel it, you must wait to receive the package and then proceed with the return process.