الاستبدال والاسترجاع

15 days

You have 15 days from the date you received any item to apply for a return

Free service

You can easily return any merchandise you have purchased, to any of our branches

Get your money back in full

If the item is damaged or does not work properly or even does not match the description of the site, you will be refunded the price of the item in addition to the shipping cost that you paid upon purchase.

quality assurance

In the event that it is discovered that the item is fake, you will be refunded the price of the item in addition to the shipping cost

What are the conditions for returning products?

Return requirements:

Proof of purchase (order number, invoice, etc.).

The method of redeeming the value of the product that suits you, and any additional information related to that (ID number as an example in the case of a cash refund).

Please contact Customer Service during office hours in case you receive a damaged/incomplete product during the shipping process. In this case all products are returned plus the free gifts attached. If not all products are returned, the return will be rejected.

We will check the product to be returned. If it turns out that there are no damages resulting from misuse, the value of the product will be refunded in the manner convenient for you. The response will be made within a maximum period of 1-3 days after the relevant team receives the returned product.

If it was found during the inspection process that the product to be returned is free of the reason mentioned in your request, the value will not be refunded and the product will be returned to you.

When can products be returned to Lamst Harir?

You can return products to Lamst Harir within 15 days from the date they were delivered to you.

Note: You can use the online retrieval request only within 7 days after receipt, and you can return one or more products after 7 days and before the end of 15 days after receipt by contacting customer service or e-mail.

How to send the product to Lamst Hareer?

We will arrange a date to receive the product to be returned within 1-3 days of placing the order. It will be attempted to receive it from you twice in two different days. If we are not able to receive the product within the two deadlines, we will cancel the return request.

How can I follow up on the status of a request return?

We will keep you informed via email and SMS about the status of your product return. If there is any question, please do not hesitate to contact our customer service or send us an email.